Terms & Conditions of Online Masterclasses:

  • The Hong Kong Tourism Board (“HKTB”) and Klook are not a supplier of the products and services and shall not be responsible for any liabilities whatsoever in relation thereto.
  • The online masterclasses (“Masterclass”) will be held on designated dates during the festival period from 11 November to 15 December 2020. Participant understands and agrees that their personal data must be provided and shared to HKTB and the relevant event manager by Klook in order to participate in the Masterclass.
  • Participants can choose to attend the 2 categories of Masterclass i.e. the Wine & Spirit Talks and/or Foodie Workshops.
  • Participants of Wine & Spirits Talks must be aged 18 years or above to be eligible for wine tasting. Upon request, Participants would be asked to verify and confirm that he/she is aged 18 years or above.
  • Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor under 18 years old in the course of business.
  • Photos and images are for reference only and may differ from the actual product.
  • The participating merchant/restaurant will provide designated Tasting Kit or Cook-along Kit for tasting and teaching purpose and is solely responsible for delivery of the kit as well as the quality of the items contained therein. The Tasting Kit or Cook-along Kit will be delivered to the address provided by Participant by the participating merchant/ restaurant/ appointed service provider. Delivery service will not be made to the address which is on the list of buildings with confirmed case of COVID-19.
  • For any wine allergies or intolerances, please notify Klook in writing on the website www.klook.com and/or the Klook App at the time of order.
  • Participants should arrange appropriate space and surface, electronic device (e.g. smart phone/ tablet/ laptop), internet connection and cooking equipment as may be required for attending the Masterclass.
  • The personal data provided by Participants and collected for this event by Klook and shared to HKTB (including name, email address, mobile number, and postal address) will be used for matters directly related to activities such as arranging Tasting Kit or Cook-along Kit delivery and communicating with participants for class arrangement and will be shared by HKTB/ event manager with the relevant participating merchant / restaurant / appointed service provider.
  • There are limited quota for live interaction between the participating merchant/restaurant and participants in the selected Masterclass. Enrolment is on first-come-first served basis.
  • Video conferencing software will be used for linking up the participating merchant/ restaurant and Participants. Each Participant understands and agrees that his/her image and/or chats may be recorded. The videos, portraits, images and contents captured in the class will be recorded, broadcasted and used for promotional purposes in the future by HKTB, Klook, event manager and/or event participating merchant / restaurant.
  • If a Participant misbehaves or conducts himself/herself improperly during the Masterclass in the reasonable judgment of the event manager, the event manager reserves the right to terminate his/her appearance immediately without giving any notice or compensation to such Participant.
  • Admission to the Masterclasses are non-transferable, non-refundable and non-exchangeable and cannot be cancelled and resold.
  • One set of wine glass (6 pcs) will be provided as free gift to each of the first 50 tasting sets of Wine and Spirits Talks on a first-come-first served basis. No exchanges or replacements will be offered once the wine glasses have been collected by the Participant.
  • HKTB reserves the right to cancel the Masterclass in case of inclement weather or other unforeseen reasons or circumstances. Appropriate announcements will be made on the day of the Masterclass.
  • HKTB, Klook, event manager and participating merchants / restaurants reserve the right to amend the terms and conditions without prior notice.
  • HKTB, Klook, event manager and participating merchants reserve the right of final decision in case of any disputes.

Delivery and Guidelines to Adhere

  • Unless otherwise stated, delivery is handled by or a third party courier/service provider as appointed by HKTB. Any delivery times shown are estimates only and actual delivery time may vary.
  • The Tasting Kit or Cook-along Kit ordered by you will be delivered to the address you have provided to us on the website www.klook.com and/or the Klook App. You agree to present your photo identification upon request when you acknowledge receipt of the Tasting Kit or Cook-along Kit. The Tasting Kit or Cook-along Kit shall be, and shall be deemed to be, delivered and accepted by you when the Tasting Kit or Cook-along Kit are delivered to the address you have provided us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
  • Any individual at the delivery address who accepts the delivery is presumed to be authorised to receive such delivery. Any designated alternative recipient shall accept the delivery under all of the same terms and conditions that would apply to you had you accepted the delivery yourself.
  • Once the Tasting Kit or Cook-along Kit that you have ordered has been delivered to you, you will become the owner of the Tasting Kit or Cook-along Kit and it will be held at your own risk. We will not be liable for the loss or damage of the Tasting Kit or Cook-along Kit.
  • Upon delivery, you are responsible for inspecting the Tasting Kit or Cook-along Kit received for any damage or other quality issues upon delivery.
  • The participating merchant/restaurant strives to provide you with high-quality Tasting Kit or Cook-along Kit, and given the perishable nature of certain Tasting Kit or Cook-along Kit, the participating merchant/restaurant may be required to make substitutions from time to time. This shall not be considered as damage/quality issues.
  • To maintain the quality and integrity of the Tasting Kit or Cook-along Kit, we recommend that you immediately refrigerate all perishable products/items in the Tasting Kit or Cook-along Kit upon delivery.
  • The condition and consumption of the products/items in the Tasting Kit or Cook-along Kit are at your sole risk and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products/items in the Tasting Kit or Cook-along Kit, following delivery.
  • It is highly recommended that all cooking instructions are to be followed strictly to ensure that all meat, poultry, seafood and other applicable products/items in the Tasting Kit or Cook-along Kit are cooked thoroughly.
  • Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness.
  • Individuals, pregnant women, young children and the elderly with compromised immune systems and/or food allergies are solely responsible for the consumption of the products/items in the Tasting Kit or Cook-along Kit.
  • We are not obligated to provide ingredient information or allergen information and we cannot guarantee any of the products/items in the Tasting Kit or Cook-along Kit sold is free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant participating merchant/restaurant before purchasing.
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